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Terms & Conditions

Booking Changes and Cancellations

Experience Central trading as Fastrack Experiences does not own or control the venues they operate at. Event dates are subject to change without notice by the venue owner and Fastrack Experiences will endeavour to provide alternative dates should this situation arise.

Once you have made a booking, cancellation charges may apply if you are unable to attend:

Standard Events:
$30.00 rebooking fee if booking is changed within 8-14 days from your booked date.
$50.00 rebooking fee if booking is changed 7 days or less from your booked date.

Bathurst Event:
Please note: as Bathurst is an exceptional event, a 60-day cancellation policy applies. No bookings will be rescheduled within 60 days of the booked event. Bookings and Vouchers can be transferred to another person if the original participant is unable to attend. Lunch bookings purchased are non-refundable.

Failure to give notice or un-attendance:
In the event that you redeem a voucher “convert to a booking” and you do not attend the experience date, or choose not to participate in your experience will result in your booking being unusable for any future bookings and the redemption period being void. This is due to Fastrack Experiences bearing the cost to prepare and provide your experience irrespective of your un-attendance or non-participation.

Redeeming Your Voucher

Your voucher is required for redemption on the day of your experience.

Vouchers

Voucher’s purchased directly through Fastrack Experiences are valid for 3 years from purchase date.

Refunds

No refunds will be offered on any purchased experiences. However, vouchers and bookings are transferrable – in the case of transfers, the original purchaser must provide notification of who the voucher will be given to before the booking or voucher expires. No refunds will be offered on expired bookings or vouchers.

Venues

If for any reason your selected venue you purchased your experience for was withdrawn, we would make our best efforts to provide your experience through an alternate venue; if this is not suitable, you can obtain a refund once the voucher is sent back and received by Fastrack Experience office.

Experience Descriptions

You can contact our customer service team for clarification on any experience. The information supplied is correct at time of publication; however, it is abbreviated and may change slightly from time to time without notice.

Transportation

All experiences unless expressly mentioned in the experience details are supplied excluding transportation to and from relevant venues.

Experience Pictures

The pictures are used as an indication only of the experiences. The venues, vehicles, settings, and equipment may vary.

Session Lengths

Session lengths are an indication only of the time you will be at the venue. You should allow three hours to complete your experience. This may be extended due to rain or change in track conditions.

Restrictions

Fastrack Experiences provides all information regarding any restrictions that may apply, i.e. minimum age, weight, health or any other restriction in the online FAQ section and indemnity form.

Disability

Certain Fastrack Experiences supplied may be unsuitable or require alternate arrangements for individuals with a disability. We are happy to make any such practicable arrangements on your behalf. Please make us aware of any such disability prior to your selection of purchase.

Vehicles

All Fastrack Experience Vehicles are purpose-built V8 Race cars designed for the Fastrack V8 on track Experience, or in the case of the Supercar Drive Experience, Exotic Supercars have been specifically chosen for their Iconic nature and your driving enjoyment.

Indemnity Waiver and Insurance

Fastrack Experiences requires all customers to complete an indemnity waiver form prior to or on the day of commencing their experience activity. This is completed by signing the relevant indemnity form. Fastrack Experiences offers a damage waiver insurance which is available by paying a fee of $45. Fastrack Experiences agrees that should there be any damage whatsoever to any of the vehicles the participant drives, by purchasing the damage waiver insurance, they will not have to pay the first $4000 of damage. The damage waiver insurance is void if the participant is found to be driving negligently/dangerously or not listening to instructions given by
Fastrack Experiences personnel.

Weather or other factors causing disruption or cancellation

Fastrack Experiences are subject to weather conditions. Rain will cause delays and may result in the cancellation of the event. It is strongly recommended that you contact the Weather Check Phone (0412 018 035) for track and weather conditions prior to leaving home. The message is updated at 7 am on the day of the event. If you are not able to participate on the day due to inclement weather, you should reschedule on the day at the track Reception to avoid incurring a rebooking fee; this is only available to participants that are in attendance on the day. Your voucher expiry date will be extended for an additional 12 months only from the date of rain cancellation.

Fastrack Experiences relies on a range of other parties, including but not limited to sports governing bodies, venue owners, event organizers and permit providers, local councils and state government departments, insurance providers, safety officers and medical personnel, to enable their events to be staged. Fastrack Experiences cannot control the actions of third parties upon which Fastrack Experiences relies to conduct its activities. Fastrack Experiences is not liable for any costs or damages incurred by customers in relation to event postponement or cancellations. If Fastrack Experiences cannot deliver the purchased experience, your voucher expiry date will be extended for an additional 12 months from the date of said cancellation, fully transferable. Fastrack Experiences is not liable for any additional travel, accommodation or any other costs incurred by participants, their family and friends attending any scheduled Fastrack Experiences events.

Complaints

If you are unsatisfied with your Fastrack Experiences, please bring it to the attention of the event management on the day. It is important you do this so that both parties have immediate access to a solution. Our ability to fix any issues after the day is often limited.

Agent

Fastrack Experiences uses a number of agents to supply Vouchers to our products. A Voucher is a purchase that is pending a clients booking of a specific event date. Vouchers (excluding bookings) with the Agent are subject to the Agents conditions and not the conditions of Fastrack Experiences. It is recommended that you read the terms and conditions of those agents with regard to refund or voucher expiry dates. Please note that once a booking is made, that booking then defaults to Fastrack Experiences conditions.

Liability

Fastrack Experiences has no liability for any damage or loss caused by any negligent omission or act of any service or third party. Experience Central has no liability for any act, default or omission, whether negligent or otherwise, of any service provider. Where Fastrack Experiences liability cannot be excluded, such liability is limited to the value of the voucher purchased.

Indemnity Form

As per all action events, an indemnity form providing your willful participation must be completed before the day of your event. Please complete online as part of your booking confirmation. Click here for the link to the indemnity form online.

Other Information

All Prices are in Australian dollars, include GST and are correct at time of publication. Fastrack Experiences reserves the right to change prices without notice. Any change in price will be communicated before a purchase is placed.

Fastrack Experiences website contains the most up to date version of our terms and conditions and supersedes any previous version whether online, print or any other version.

The images, illustrations, and text contained within this website are protected by copyright and must not be replicated in whole or part unless given the express permission of Experience Central Pty Ltd trading as Fastrack Experiences.

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